Whether you are a first-time manager or a seasoned people champion, this guide is for you. If you are reading this, that means you are ready to take your culture to the next level! We have created these guidelines to help you achieve maximum participation from your employees, quickly analyze trends and spot problems before it is too late. You will learn how TINYpulse works from top to bottom and walk away with a ton of tips on how to tailor your settings for an optimized employee experience.
Read on to advance your journey to happier employees and discover inspiration so you can get the most out of TINYpulse. Do not forget to click the links for detailed “how-to” assistance.
Follow P-U-L-S-E for sustainable success
Change pulse question and order
Adjust your Engage cadence
Send segment pulses for targeted feedback
Plan your pulses strategically
Add integrations to boost participation
Data and Insights
When to share
How to share
Post a Win on the Wins Board
Add a Win from Suggestions and responses
Manage admin permissions and user profiles
Invite new users
Define your users to analyze more specific results
Connect TINYpulse with apps you already use
Adjust Onboard pulses
Edit account info
Make your own Engage experience
Follow P-U-L-S-E for sustainable success
Boosting engagement takes time. Both leaders and employees must work together to create initiatives that will propel the passion, commitment, and motivation of your workforce. And one of the most difficult challenges that leaders face is how to sustain momentum to keep employees continuously engaged.
To help you tackle this challenge, we have broken down the process into five stages in our PULSE Framework. We hope that leaders can use the framework below to kick-start a cycle of continuous improvements and growth.
Pulse: Simple, lightweight questions asked regularly
Keep a pulse on your organizational health by sending short, frequent surveys to help you gather insights on a regular basis.
Control what pulse questions get sent to your employees and when
There is a default question queue already staged and ready to go when you start TINYpulsing. If you do nothing, employees will receive these default pulse questions in the exact order you see in the Dashboard module. Or you can change the question order by dragging and dropping questions in the lineup.
Adjust your Engage cadence
The default pulse frequency is weekly. However, you may not be able to effectively address results with a weekly TINYpulse survey or may want to better align the responses with your internal meetings. Whatever the reason may be, weekly pulsing might not be the best option for your company and you can change your frequency to every two weeks, or every four weeks as you like. Read more on how to adjust your pulse frequency.
Send a segment pulse to collect targeted feedback
In addition to the main Engage pulse question, you can also send additional pulses to segments to collect targeted feedback. You can customize questions for different segments, which will appear in the queue for the next pulse that's scheduled to go out. Note that you can only create segment pulses for the very next pulse that is queued to release. Employees set to receive a segment pulse will also still receive the main company pulse question (2 questions in total). Results from the main company question are separate from the segment level questions so you can get clear insights on sentiment from a specific segment or the organization as a whole.
Encourage more actionable feedback with strategic pulsing
Think of pulsing as the start of a conversation. Except for following the default pulse questions and queue, pay attention to things that your employees would be interested in learning or discussing. Below are some suggestions that came from our clients’ or our own experience that we thought could inspire your next pulse question:
Keep track of your happiness trends with the “Happiness” question asked once every 4 surveys, and follow up with a pulse if the score takes a deep dive
Mix up question types to get both quantitative and qualitative feedback from employees
Pay attention to segment results and trends
Align pulse questions with your goals
Be relevant with custom questions, such as:
What should our next team-building event be?
What is your feedback about our current product?
Another way to skyrocket your response rate is by connecting TINYpulse to the tools your team already uses. We saw a 29% increase in response rate with a Slack or Teams integration. Below are applications you can connect to TINYpulse yourself to make pulsing easier for your employees.
Add TINYpulse to Slack for real-time feedback
Make peer recognition a priority with Microsoft Teams
Google Chrome Extension allows employees to send Cheers and Suggestions right from their browser
Take actions quickly and easily from the inbox with the TINYpulse Gmail Add-on
Recognize your peers and send Cheers real-time with Microsoft Outlook Add-in
Understand trends: Identify areas for improvements
See how you can take advantage of our built-in data analysis tools to understand the strengths and weaknesses of your company culture.
View current pulse survey results
The Admin Dashboard is the default page when opening the TINYpulse Engage, which gives you an overview of the current pulse survey results. Use the Admin Dashboard when you want to view survey results, top responses, recent Suggestions, manage pulses, and more, as an administrator.
You will be able to see results for the current pulse question on the Dashboard, no matter if you answered it yourself or not. Go to Top Segments and click on See All to see how segments compare against one another.
(Engage Admin Dashboard: view and manage responses, Suggestions, and pulses as an administrator)
You may notice that there is another dashboard in Engage called LIVEpulse, which is a personal dashboard for any employee to get an overview of their own activity on TINYpulse. As a Super Admin or Admin, LIVEpulse is the place for you to respond to pulse surveys, send Cheers, give Suggestions for other admins to address, and vote or comment on the feed, as an employee. There will also be a section to show current pulse results, but you will not be able to see them unless you already answered the question.
(Engage LIVEpulse Dashboard: personal dashboard to view and respond to pulse question of the week, view and interact with Cheers activity, and relevant activities as an employee)
Data and Insights
Compare Segments to see how different departments/functioning groups of your organization compare to one another.
Compare question category results to not only see trends in employee happiness, but also trends in categories such as 'Communication and Transparency', 'Culture', and 'Recognition'.
Identify areas that require focus, feedback, and attention from your company and team through Visualize. TINYpulse implemented Machine Learning to categorize your survey responses and Suggestions into 13 culture drivers and displays these results using graphing technology. So you can see which areas can be improved and then create initiatives around them without having to manually review and tag feedback items one by one.
Organize feedback with Tags
Mark items of interest with pre-defined tags to view responses and Suggestions categorically. Tags are shared amongst admins so you can delegate this job to one admin to consolidate feedback or share the workload. This creates a categorization system that can streamline your workflow as an admin and make managing employee feedback much more efficient.
(Tag a response)
(Tag a Suggestion)
You can add as many tags as you want. However, be aware that any tags you create can be seen by all admins in your organization. So we recommend not creating too many new tags in order to keep your system clean and organized.
Go to Data and insights -> Compare -> Tags to get a count of the responses, Cheers, and Suggestions, which are grouped under the same tag before you even click to see the details.
Launch actions: Collaborate to address employee feedback
Collecting employee feedback via TINYpulse is a crucial first step towards a more open and transparent culture. Now it is time to turn feedback into results.
Private messaging allows admins to open a gateway for a two-way, anonymous conversation with employees so you can get additional information to act on their feedback more efficiently without compromising their anonymity.
When sending out a private message, be sure to thank the respondent for speaking up and focus the reply on WHAT, instead of WHO, so that your employees feel safe to share more information. Always encourage respondents to suggest a solution from their point of view and stay open to discussion. Keep in mind that transparency is the key to building trust.
(For the above response, private messaging the respondent directly helps get more information without revealing their identity.)
Comments help you interact privately with other admins and publicly with employees. Connect with others directly in TINYpulse and share your status without having to send a separate email or internal announcement.
Private comments: Post a private comment on any response or Suggestion in the Dashboard and it will be visible only to admins who can view the Dashboard. Loop in other admins or discuss solutions directly by using the @mention feature. Just enter the @ symbol plus the administrator's name and collaborate without leaving TINYpulse. Private comments under responses and Suggestions will not show in the Shareback reports.
(use @mention and private comment to designate follow-up to another admin and align on next steps)
Public comments: Post a public comment from the Dashboard to communicate with employees and create maximum transparency. The comments under Suggestions also appear in LIVEpulse, and on Shareback reports for employees to see.
(use the public comment to let employees know that you are making progress to address their Suggestion)
Comment in LIVEpulse: Admins also have the option to post public comments in the LIVEpulse employee portal, which will be visible to all employees and on the Shareback Report, if that feature is enabled. You can also head over to the Wins Board and post comments on those items as well.
(Comments posted on LIVEpulse are always visible to all employees.)
Share back: Increase transparency and encourage feedback
Sharing feedback is one of the best things you can do to promote transparency and motivate your team to provide more thoughts and opinions. We always recommend holding a TINYpulse review meeting with your teams in-person to open up channels of communication and initiate discussion around highlights and lowlights of the responses received. It is also a good opportunity to take a look at some common themes that emerged and crowdsource solutions from the entire company.
When to share?
Stay committed to a regular sharing timeline, and keep yourself accountable by publicizing this timeline when you first introduce your employees to the platform.
How to share?
Here are a couple of different formats to which you can export Engage results, making it easy to share with your teams.
If you are short on time or have remote employees, sharing the Shareback Report URL is a good option. Please note that the link is public and anyone with it will be able to view the results. Export all or part of the Engage results in a .CSV file if you want to analyze the data in-house and create your own charts and presentations. Save time with our pre-built PowerPoint format, which is perfect for executives and directors who want an overview of the company's TINYpulse survey results without digging into the details.
Evangelize on Wins: Close the feedback loop
A lot of the hard work that goes into responding to feedback and driving change happens in the background and is not necessarily immediately visible to your teams. Take advantage of Wins to document and showcase all the positive change that’s happening in your workplace as a direct result of TINYpulse feedback.
Post a Win on the Wins Board
The Wins Board is the best organizational tool to track initiatives based on employee feedback and to stay organized. Create a Win directly on the Wins board and show progress by moving items through different statuses like Under Consideration, In Progress, and Wins, once they are completed. Employees also have access to view the Wins Board so it serves as an information hub for everyone to know what's being done to address their feedback.
(Create, collaborate and celebrate Wins with this guide)
Add a Win from Suggestions or responses
Whenever you see a piece of actionable feedback, use the Set Status drop-down menu to move it to the Wins Board and choose to trigger a notification email to employees.
(Act on responses and Suggestions immediately by changing the status in Engage Admin Dashboard)
When to visit Users and Settings
Manage user profiles and set up admin permissions
Go to People if you want to update employee profiles, such as name, position title, segment, and filters.
You can also audit user permission to each TINYpulse module and change admin permission in this section. Whether it is the executive team, department heads, or the HR team, having multiple admins helps share, analyze, and respond to the rich feedback provided by employees. In Engage, administrators are assigned at three levels:
Super Admin: Has ultimate access across all segments, plus the ability to update billing and manage other admins and users in ALL modules.
Admin: Similar to Super Admin, and can view all segments but cannot update billing details, or grant TINYgiftcard permission.
Segment Admin: Segment-specific access (see how to define your segments). Within their assigned segment, can view, share results, add a Win, send private messages, and add comments.
You may wonder what is the difference between different roles and how should you delegate the role in the most efficient way. Below is a detailed rundown of capabilities for each role.
Admin VS Super Admin
The Admin role often falls on the HR team as they have the dedicated resources to view, respond to, and act on the rich feedback provided by employees. Users with Admin permission can:
View and interact with all TINYpulse Engage results (responses, Suggestions, Cheers, commenting, add a Win, create share back reports, and more)
Manage LIVEpulse settings, pulse questions, and cadence
Add new users to TINYpulse, modify user accounts
Grant user permissions to Engage
Use TINYpulse as an employee
The Super Admin permission should be reserved for as few people as possible, ideally only for those who should have access to things like billing information, invoices, and system timezone settings. Users with Super Admins permission can:
Billing, invoices, overall app settings like timezone and industry, etc.
Enable TINYgiftcard and grant sender permissions to groups or individuals
Grant user permissions to ANY available TINYpulse module
Generate API keys
All things that an Admin can do
Assign Segment Admin roles to managers or head of departments who oversee one or many segments. Segment Admins can:
View and interact with TINYpulse Engage results only for the segment(s) they have been assigned to (responses, Suggestions, Cheers, add a Win, comments, create share back reports, and more
Use the Set Status drop-down to move a Suggestion or response to the Wins Board
View employee profiles of direct reports
Use TINYpulse as an employee
Unlike Super Admins and Admins, Segment Admins cannot:
Add new users to TINYpulse
Edit existing users’ profiles
Access Engage results from other segments
Manage segments, filters or pulse survey questions
Archive an initiative or add a Win on the Wins Board directly
We have a separate guide made exclusively for Segment Admin. Click to read and share with your Segment Admins.
Invite new users
Visit Add People to invite new users. If you are using BambooHR, Workday, or Namely, contact email@example.com to connect TINYpulse with your HRIS system, so you can add new users in groups and keep their information up to date automatically when your workforce changes. If you use a different HRIS system other than the ones listed, please reach out to firstname.lastname@example.org to see if we can set up an integration for you.
If your organization uses Google as the email server or G-Suite for work, you can take advantage of expedited user management in TINYpulse. Whenever a new employee is added to Google, the information can be transferred to TINYpulse saving you time in inviting employees one by one. Share this guide with your G-Suite admin to set up the integration by yourself.
Integrating TINYpulse with your Azure Active Directory will also simplify your user management through automation. Check out the step-by-step guide and see how you can save time and sync users to TINYpulse automatically.
Reach out to your Customer Success contact or send us an email at email@example.com if you have a bunch of users to invite and want some help. We can provide you with an Excel file for you to fill out (or you can edit your exported user list) and return it to us for a quick and easy upload.
Define your users to analyze more specific results
Understanding how employees are feeling and getting a picture of the overall health of your organization's culture is invaluable. But sometimes overall ratings may not reflect the real sentiment from a specific segment. You will need segments and filters to help you slice the data and collect targeted feedback to identify opportunities for improvements that are exclusive to one or more groups of employees.
Create Segments to categorize your workforce and pinpoint specific areas of your company that are high-performing, exhibiting opportunities for improvement, or requiring specialized attention. Each user may only belong to one Segment.
Use Filters if you want to break down employees by additional characteristics. Some examples of filters include high performers, gender, tenure with the company, role, etc. With filters, you are able to view the averages of the responses, but not the qualitative feedback. Each user may have multiple Filters associated with their profile.
PS. In order to preserve anonymity, you will not be able to see the segmented results if less than five users are added to the segment/filter. Also, when a user who is assigned to a particular segment gets changed from one segment to another, their past responses will remain with the original segment. Their responses will only be included in the new segment for all surveys going forward, but will not be moved retroactively unless a request is made to our Customer Success team or to firstname.lastname@example.org.
(Segments and Filters in Users and Settings)
Connect TINYpulse with your own apps to increase participation
Go to Integrations and view apps that you can connect to TINYpulse to make pulsing easier for your employees. We have done our part to keep the survey tiny, now it is your turn to bring the portal to their fingertips so they can voice their feedback whenever it comes to mind.
Integrate TINYpulse with these tools you’re already using to boost participation and get more actionable feedback consistently:
Add TINYpulse to Slack for real-time feedback.
Make peer recognition a priority with Microsoft Teams.
Google Chrome Extension allows employees to send Cheers and Suggestions right from their browser.
Take actions quickly and easily from the inbox with the TINYpulse Gmail Add-on.
Recognize your peers and send Cheers real-time with Microsoft Outlook Add-in.
Adjust Onboard pulses
*Note that the Pulses section in Users and Settings specifically refers to Onboard pulses, not anonymous Engage pulses.
Go to Engage Dashboard → Pulses to manage Engage pulses. Edit Onboard questions' text or replace any of these pulses with your own custom question to get the most relevant information on your organization. You can still view results from past Onboard questions when you replace a pulse. Just click the arrow next to the Pulse title on the Responses dashboard to view results from past questions.
Edit account info
Only Engage Super Admins are able to edit Account info. View and update information on billing, invoices, and timezone.
Input accurate industry information to utilize our Industry Benchmark, which helps you compare your pulse results for a particular question to organizations who have identified themselves with the same industry in their settings. Understanding where your company fits within the competitive landscape can either help you make adjustments to improve or celebrate the fact that you're ahead of the culture curve. Although administrators can only edit industry information once, contact your Customer Success contact if you think another industry may describe your organization better.
Make your own Engage experience in Settings
We encourage admins to take advantage of LIVEpulse and Wall of Wins to increase transparency. However, organizations differ from one and another. Sometimes you need more time to familiarize teams with the options before putting the full TINYpulse Engage into practice. We respect each use case and provide flexibility for admins to create your own Engage experience to start with.
Not sure if LIVEpulse is right for your organization? Here is detailed information about each option to help you make an informed decision.
Bring employee recognition to the forefront with real-time Cheers feed. Employees can visit TINYpulse at any time to browse through their peers' recognition as well as "like" Cheers they find the most meaningful.
Set cultural value tags based on your company’s value or mission statement. Your employees can then attach the value tags to Cheers they send to one another to highlight your cultural leaders.
How do I update a user’s permission?
Super Admins and Admins can edit user permission by visiting Users and Settings → People → Manage Admins. From there, you can update individual permissions by simply clicking inline on the text areas.
How do I upload bulk users?
Organize all your employees’ names, roles, and email addresses in a .csv list (template provided by your Customer Success contact or our Support Team, or created yourself by exporting your user list) and send it to back, once completed, to your Customer Success contact or email@example.com. The data will be uploaded to TINYpulse in just a few business days.
You can also integrate TINYpulse with Azure Directory or your existing HRIS system to update and delete users automatically as your workforce changes.
How do I extend the current company pulse?
Sometimes you will need to skip questions (ie. it is a national holiday, you need more time to process the last pulse's feedback, etc.) Just click the ‘Postpone 1 Week’ button to “pause” upcoming new questions from releasing in the queue for that specified amount of time. The actual upcoming question lineup will not be changed; TINYpulse will just ask the next queued pulse question under ‘Future Pulses’ when it’s time for the next survey. You will get a confirmation with the date of the next pulse and also see the Duration field updated in the upcoming question list.
When do survey reminder emails go out?
Note that all pulses go out on Wednesday at 10 am local time by default; below is the detailed schedule of Survey Reminders based on different survey frequency.
Reminder: The following Monday
Every other week
Reminder: The next Wednesday
Second reminder: The second Monday
Every four weeks
First reminder: Two Wednesdays later
Second reminder: The fourth Monday
Where do I update the questions to go out?
For anonymous Engage questions, pulses are scheduled in Engage → Dashboard → Pulses. Super Admins and Admins can manage pulse questions, change the order and update pulsing frequency.
Can I send more than one question at a time?
You can only send one company question in each pulse to all employees at a time, to keep it TINY! But Super Admins and Admins can schedule a segment pulse to go out to employees from a specific segment(s) on top of the main organization-wide company pulse.
When do new hires receive their first Engage survey?
The Onboard (non-anonymous) surveys are sent out after the new hire's first, second, fourth, and twelfth weeks on the job. However, new hires will get their first anonymous Engage survey delivered on the Wednesday of their sixth week. Read more about these two types of surveys.
Can an Admin delete a Cheers sent, Suggestion submitted or response submitted?
In short, Admin cannot delete anything from TINYpulse. If there is a Suggestion, Cheers, or comment that is inappropriate or offensive in any way, administrators can hide it from LIVEpulse immediately from their admin dashboard by clicking on the lock icon. However, be sure to follow up with the person who posted it individually and explain your reason behind the action. Note that responses are only visible to admins, go to Admin Dashboard → Share → Create Report to hide responses from the Shareback report before you sharing with employees.
How can I tell if an employee has set their password?
In order to fully protect the anonymity of respondents and their individual behaviors, administrators are not able to view this by employee. However, administrators can send a reminder to those people who may have missed their invite and have not signed up yet. Just click Send Reminders to trigger an email as a friendly reminder to these users to set their TINYpulse passwords so they can respond to surveys, give anonymous suggestions, and send Cheers.
How can I turn off Suggestions?
You cannot turn off Suggestions, but you can hide Suggestions from LIVEpulse in TINYpulse so your employees will not be able to view Suggestions in real-time. Go to Users and Settings → Settings → LIVEpulse. Uncheck the first option: "Stream anonymous Suggestions, initiatives, and Wins to a real-time feed for employees to stay up to date with what is going on in TINYpulse." This way, your employees will not be able to see all Suggestions, just the ones that you’ve determined are In Progress or that have been added as Wins.
Exports & Analytics
How can I export the pulse results?
If you only want to export results for one specific pulse question, go to the Engage Admin Dashboard and click Share on the left sidebar. Visit Data and Insights → Export and click on the top right corner where Export All is located. Then check Pulse Stats to have all historical pulse results downloaded as an Excel file.
How do I export all Cheers? Or an individual’s Cheers?
Super Admins and Admins can export Cheers for Peers by visiting Users and Settings → Exports → Export All, then choosing Cheers for Peers to export all historical Cheers in Excel format.
You can also visit Cheers → Cheers for Peers to export Cheers by time period. Segment Admins can still export Engage data, by the survey, for their segments in the Engage Dashboard on the Share page. You cannot export an individual’s Cheers specifically but would be able to filter this, if needed, from the resulting spreadsheet export noted above. Read more.
Where can I see my happiness trend over a period of time?
Head to Data and Insights → Compare. From there, you can see Happiness Trends by survey period.
How can I pull TINYpulse data into my own visualization software?
Gain direct access to your employee data with TINYpulse API, which brings employee responses, Cheers, private messages, and more into your own visualization software or existing dashboards. If you are a Super Admin, you can generate a new API key by going to Users and Settings → Integrations → API Integration.
What is a Win?
Once you have sent out one TINYpulse survey, gotten some feedback, and taken action, you can add a Win. You can add a Win for both survey responses and Suggestions, but Suggestions are the most common Wins since the employee is directly suggesting that some action should take place. Click here to learn how to add a Win.
What’s the difference between a ‘Private Comment’ and a ‘Public Comment’?
Comments are public by default, which will appear on the share back reports, and are posted to the LIVEpulse feed if enabled.
Use the drop-down menu to switch the comment to private if you wish to have a private conversation with other admins to collaborate on the feedback, without employees seeing the dialog behind the scenes. Private comments only live on the admin dashboard and are only visible to other admins who can view the response or suggestion you are commenting on. They do not appear on share back reports or in LIVEpulse. Read this article to learn more.
What is Retention?
TINYpulse offers Engage to help keep employees engaged throughout their entire lifecycle at your organization through anonymous pulse surveys and coaching opportunities. But we also have Retention to help you understand exactly why employees are leaving and give you the information you need to improve retention of those crucial top performers. If you joined TINYpulse before June 2017, you have the opportunity to enter exit data for your deactivated TINYpulse users to get immediate attrition insights. Talk to our Support team (firstname.lastname@example.org) if you need help importing exit data manually.
What is LIVEpulse?
LIVEpulse is the employee portal for Engage, which streams anonymous Suggestions, Wins Board initiatives, and Wins to the dashboard for employees to stay up to date with what is going on in TINYpulse. To fully empower employees and get the most out of TINYpulse, we recommend enabling the entire suite of employee-focused functionality. However, administrators can customize the module in Users and Settings → Settings → LIVEpulse.