Super Admin and Admin Guide



Whether you are a first-time manager or a seasoned people champion, this guide is for you. If you are reading this, that means you are ready to take your culture to the next level! We have created these guidelines to help you achieve maximum participation from your employees, quickly analyze trends, and spot problems before it is too late. You will learn how Limeade Listening works from top to bottom and walk away with a ton of tips on how to tailor your settings for an optimized employee experience.


Read on to advance your journey to happier employees and discover inspiration so you can get the most out of Limeade Listening. Do not forget to click the links for detailed “how-to” assistance.


Jump right to the FAQ to check out commonly asked questions and answers. Got a specific burning question? Connect with a friendly Product Support Specialist by following this link.


Follow P-U-L-S-E for sustainable success


Follow P-U-L-S-E for sustainable success


Boosting engagement takes time. Both leaders and employees must work together to create initiatives that will propel the passion, commitment, and motivation of your workforce. And one of the most difficult challenges that leaders face is how to sustain momentum to keep employees continuously engaged.


To help you tackle this challenge, we have broken down the process into five stages in our PULSE Framework. We hope that leaders can use the framework below to kick-start a cycle of continuous improvements and growth



Pulse: Simple, lightweight questions asked regularly

Keep a pulse on your organizational health by sending short, frequent surveys to help you gather insights on a regular basis. 

  • Control what surveys get sent to your employees and when

There is a default Pulse Survey queue already staged and ready to go when you start pulsing. If you do nothing, employees will receive these default Pulse Surveys in the exact order you see in the Dashboard module. Or you can change the question order by dragging and dropping questions in the lineup. You can also add Flexible Surveys with the Create Survey button.

  • Adjust your Pulse Survey cadence 

The default Pulse Survey cadence is weekly. However, you may not be able to effectively address results with a weekly Pulse Survey or may want to better align the responses with your internal meetings. Whatever the reason may be, weekly Pulse Surveys might not be the best option for your company and you can change your cadence to every two weeks, or every four weeks as you like. Read more on how to adjust your Pulse Survey cadence. 

  • Send a group-specific Flexible Survey to collect targeted feedback

In addition to the main Pulse Survey, you can also send additional Flexible Surveys to custom groups to collect targeted feedback. Results from the main company question are separate from the group-level questions so you can get clear insights on sentiment from a specific group or the organization as a whole.

  • Encourage more actionable feedback with strategic surveying

Think of surveying as the start of a conversation. Except for following the default Pulse Surveys and queue, pay attention to things that your employees would be interested in learning or discussing. Below are some suggestions that came from our clients or our own experience that we thought could inspire your next survey: 

  • Keep track of your happiness trends with the “Happiness” question asked once every four Pulse Surveys, and follow up with a survey if the score takes a deep dive

  • Mix up question types to get both quantitative and qualitative feedback from employees

  • Pay attention to Saved/Custom Groups and Attributes results and trends

  • Align surveys with your goals

  • Be relevant with custom questions, such as:

    • What should our next team-building event be?

    • What is your feedback about our current product?


Another way to skyrocket your response rate is by connecting Limeade Listening to the tools your team already uses. We saw a 29% increase in response rate with a Slack or Teams integration. Below are applications you can connect to TINYpulse yourself to make pulsing easier for your employees.  


Understand Trends: Identify areas for improvements


See how you can take advantage of our built-in data analysis tools to understand the strengths and weaknesses of your company culture. 


  • View current survey results

The Admin Dashboard is the default page when opening the Limeade Listening Engage, which gives you an overview of the current survey results. Use the Admin Dashboard when you want to view survey results, top Responses, recent Suggestions, manage surveys, and more, as an administrator


You will be able to see results for the current survey in the Engage Dashboard, no matter if you answered it yourself or not.  

You may notice that there is another view, the Dashboard in Employee View, which is a personal dashboard for any employee to get an overview of their own activity on Limeade Listening. As a Super AdminAdmin, the Employee Portal is the place for you to respond to surveys, send Cheers, give Suggestions for other Admins to address, and vote or comment on the feed, as an employee. There will also be a section to show current survey results, but you will not be able to see them unless you already answered the question. 



  • Reports

    • Compare Saved Groups to see how different departments/functioning groups of your organization compare to one another.

    • Compare question category results to not only see trends in employee happiness, but also trends in Categories such as 'Communication and Transparency', 'Culture', and 'Recognition'.

    • Identify areas that require focus, feedback, and attention from your company and team through Visualize. Limeade Listening implemented Machine Learning to categorize your survey Responses and Suggestions into 12 culture drivers and displays these results using graphing technology. So you can see which areas can be improved and then create initiatives around them without having to manually review and tag feedback items one by one. 

    • Organize feedback with Tags


Mark items of interest with pre-defined tags to view Responses and Suggestions categorically. Tags are shared amongst Admins so you can delegate this job to one Admin to consolidate feedback or share the workload. This creates a categorization system that can streamline your workflow as an Admin and make managing employee feedback much more efficient.



You can add as many tags as you want. However, be aware that any tags you create can be seen by all Admins in your organization. So we recommend not creating too many new tags in order to keep your system clean and organized. 


Go to the Tags page in Settings to get a count of the Responses, Cheers, and Suggestions, which are grouped under the same tag before you even click to see the details.


Launch actions: Collaborate to address employee feedback 


Collecting employee feedback via Limeade Listening is a crucial first step towards a more open and transparent culture. Now it is time to turn feedback into results. 


Private messaging allows admins to open a gateway for a two-way, anonymous conversation with employees so you can get additional information to act on their feedback more efficiently without compromising their anonymity.


When sending out a Private Message, be sure to thank the respondent for speaking up and focus the reply on WHAT, instead of WHO, so that your employees feel safe to share more information. Always encourage responders to suggest a solution from their point of view and stay open to discussion. Keep in mind that transparency is the key to building trust.



(For the above Response, private messaging the respondent directly helps get more information without revealing their identity.)


Comments and Notes help you interact privately with other admins and publicly with employees. Connect with others directly in Limeade Listening and share your status without having to send a separate email or internal announcement. 


  • Admins Only comments/notes: post an Admin Only comment (on a Suggestion) or Admin Only note (on a Response) and it will be visible only to admins who can view the Dashboard. Loop in other admins or discuss solutions directly by using the @mention feature. Just enter the @ symbol plus the administrator's name and collaborate without leaving Limeade Listening. Admin Only comments/notes will not show in the Shareback reports.



(use @mention in Admin Only comment/note to designate follow-up to another admin and align on next steps)


  • Shared comments/notes: post a Shared comment (on a Suggestion) or a Shared note (on a Response) from the Dashboard to communicate with employees and create maximum transparency. The Shared comments/notes also appear in the Employee Portal, and on Shareback reports for employees to see.


(use the Shared comment/note to let employees know that you are making progress to address their Suggestions)


  • Comment in the Employee Portal: Admins also have the option to write a comment in the Employee Portal, which is a Shared comment, thus visible to all employees and on the Shareback Report, if that feature is enabled. You can also head over to the Wins Board and post comments on those items as well.

Employee view: 

Admin view:


Share back: Increase transparency and encourage feedback


Sharing feedback is one of the best things you can do to promote transparency and motivate your team to provide more thoughts and opinions. We always recommend holding a Limeade Listening review meeting with your teams in-person to open up channels of communication and initiate discussion around highlights and lowlights of the Responses received. It is also a good opportunity to take a look at some common themes that emerged and crowdsource solutions from the entire company.  


  • When to share?


Stay committed to a regular sharing timeline, and keep yourself accountable by publicizing this timeline when you first introduce your employees to the platform. 


  • How to share?


Here are a couple of different formats to which you can export Engage results, making it easy to share with your teams. 


If you are short on time or have remote employees, sharing the Shareback Report URL is a good option. Please note that the link is public and anyone with it will be able to view the results. Export all or part of the Engage results in a .csv file if you want to analyze the data in-house and create your own charts and presentations. Save time with our pre-built PowerPoint format (only available for Pulse Surveys), which is perfect for executives and directors who want an overview of the company's Limeade Listening survey results without digging into the details.


Evangelize on Wins: Close the feedback loop


A lot of the hard work that goes into responding to feedback and driving change happens in the background and is not necessarily immediately visible to your teams. Take advantage of Wins to document and showcase all the positive change that’s happening in your workplace as a direct result of Limeade Listening feedback.


  • Post a Win on the Wins Board


The Wins Board is the best organizational tool to track initiatives based on employee feedback and to stay organized. Create a Win directly on the Wins board and show progress by moving items through different statuses like Under Consideration, In Progress, and Wins, once they are completed. Employees also have access to view the Wins Board so it serves as an information hub for everyone to know what's being done to address their feedback.



(Create, collaborate and celebrate Wins with this guide)


  • Add a Win from Suggestions or Responses


Whenever you see a piece of actionable feedback, use the Set Status drop-down menu to move it to the Wins Board and choose to trigger a notification email to employees.



(Act on Responses and Suggestions immediately by changing the status in Engage Admin Dashboard) 


When to visit Users and Settings


Manage user profiles and set up admin permissions


Go to User Management if you want to update employee profiles, such as name, position title, managers, and Attributes. 



You can also audit user permission to each Limeade Listening module and change Admin permission in this section. Whether it is the executive team, department heads, or the HR team, having multiple Admins helps share, analyze, and respond to the rich feedback provided by employees. In Engage, Admins are assigned at three levels:


Super Admin: Has ultimate access across all Attributes, plus the ability to update billing and manage other Admins and users in ALL modules.


Admin: Similar to Super Admin, and can view all Attributes but cannot update billing details, or grant giftcard permission.


Group Admin: Group-specific access. Within their assigned Group(s), can create group-specific surveys, view, share results, add a Win, send Private Messages, and add Comments/Notes.


You may wonder what is the difference between different roles and how should you delegate the role in the most efficient way. Below is a detailed rundown of capabilities for each role.


Admin VS Super Admin


The Super Admin permission should be reserved for as few people as possible, ideally only for those who should have access to things like billing information, invoices, and system timezone settings. Users with Super Admins permission can: 

  • Billing, invoices, overall app settings like timezone and industry, etc. 

  • Enable TINYgiftcard and grant sender permissions to groups or individuals

  • Grant user permissions to ANY available Limeade Listening module

  • Generate API keys

  • All things that an Admin can do 

The Admin role often falls on the HR team as they have the dedicated resources to view, respond to, and act on the rich feedback provided by employees. Users with Admin permission can: 

  • View and interact with all Limeade Listening Engage results (Responses, Suggestions, Cheers, Comment/Note, add a Win, create Shareback Reports, and more)

  • Manage Employee Portal settings, surveys, and cadence

  • Add new users to Limeade Listening, modify user accounts

  • Grant user permissions to Engage

  • Use Limeade Listening as an employee


Assign Group Admin roles to managers or heads of departments who oversee one or many Saved Groups. 

What a Group Admin can do:

  • Send surveys to their assigned group(s)
  • View survey responses for users in their assigned group(s)
  • View Progress Plan data for users in their assigned group(s)
  • View Suggestions sent by users in their assigned group(s)
  • View Cheers sent by users in their assigned group(s)
  • Comment, private message, and set status of users in their assigned group(s)
  • Create and share Shareback reports

What a Group Admin can not do:

  • View any data from any user not in their assigned group(s)
  • Create Progress PlansAccess or change any organization settings
  • Access the user management page and change user data 
  • Access the Employee Attributes or Saved Groups pages

We have a separate guide made exclusively for Group Admin. Have a look and share it with your Group Admins! 


Invite new users

There are many ways that you can add your employees to Limeade Listening!

  • Visit Add People to invite new users. A great option for adding a few new employees at a time.
  • If you are using BambooHR, Workday, or Namely, contact our Support team to connect Limeade Listening with your HRIS system, so you can add new users in groups and keep their information up to date automatically when your workforce changes. 
  • If you use a different HRIS system other than the ones listed, please reach out to our Support team to see if we can set up an integration for you.
  • Integrating Limeade Listening with your Azure Active Directory will also simplify your user management through automation. Check out the step-by-step guide and see how you can save time and sync users to Limeade Listening automatically.
  • If your organization uses Google as the email server or G-Suite for work, you can take advantage of expedited user management in Limeade Listening. Whenever a new employee is added to Google, the information can be transferred to Limeade Listening saving you time in inviting employees one by one. Share this guide with your G-Suite admin to set up the integration by yourself. 
  • Have a need to add or update more than a handful of users at a time, or just want to maintain your user base yourself? Our Self-Serve User Upload Tool can handle it. Check out this guide for information and a step-by-step walkthrough on using this option.


Define your users to analyze more specific results 


Understanding how employees are feeling and getting a picture of the overall health of your organization's culture is invaluable. But sometimes overall ratings may not reflect the real sentiment from a specific Attribute. You will need Saved Groups and Attributes to help you slice the data and collect targeted feedback to identify opportunities for improvements that are exclusive to one or more groups of employees. 


Create Saved Groups to categorize your workforce and pinpoint specific areas of your company that are high-performing, exhibiting opportunities for improvement, or requiring specialized attention.  


Use Attributes if you want to break down employees by additional characteristics. Our default Attributes include Office Location, Department, Employee Type, Gender, and Start Date, though you can always add your own custom Attributes, and any of them can be set as your Primary Attribute. With Attributes, if you ask an Anonymous survey, you are able to view the averages of the Responses, but not the qualitative feedback. For non-anonymous surveys (Confidential and Visible), qualitative feedback will be shown. 


PS -- In order to preserve anonymity, you will not be able to see the results if less than five users are added to the Saved Group or Primary Attribute if you ask an Anonymous survey. Also, when a user who is assigned to a particular Saved Group or Attribute gets changed from one Group or Attribute to another, their past Responses will remain with the original Saved Group or Attribute. Their Responses will only be included in the new Saved Group or Attribute for all surveys going forward, but will not be moved retroactively unless a request is made to our Support team.



(Saved Groups and Attributes in Settings)


Connect Limeade Listening with your own apps to increase participation


Go to Integrations and view apps that you can connect to Limeade Listening to make pulsing easier for your employees. We have done our part to keep the survey tiny, now it is your turn to bring the portal to their fingertips so they can voice their feedback whenever it comes to mind. 



Integrate Limeade Listening with these tools you are already using to boost participation and get more actionable feedback consistently:



Adjust Onboard pulses


*Note that the Pulses section in Users and Settings specifically refers to Onboard Pulses, not Engage Pulse Surveys


Go to the Manage Surveys page in the Onboard section of the Surveys tab to manage Onboard surveys. Edit Onboard questions' text or replace any of these surveys with your own custom question to get the most relevant information on your organization. You can still view results from past Onboard questions when you replace a question. Just click the arrow next to the question title on the Responses page in the Onboard section of the Surveys tab to view results from past questions.



Edit account info 


Only Engage Super Admins are able to edit Account info. View and update information on billing, invoices, and timezone. 


Input accurate industry information to utilize our Industry Benchmark, which helps you compare your pulse results for a particular question to organizations who have identified themselves with the same industry in their settings. Understanding where your company fits within the competitive landscape can either help you make adjustments to improve or celebrate the fact that you are ahead of the culture curve. Although administrators can only edit industry information once, contact your Customer Success contact if you think another industry may describe your organization better. 


Make your own Engage experience in Settings


We encourage Admins to take advantage of Employee Portal and Wall of Wins to increase transparency. However, organizations differ from one and another. Sometimes you need more time to familiarize teams with the options before putting the full Limeade Listening Engage into practice. We respect each use case and provide flexibility for Admins to create your own Engage experience to start with.


  • Not sure if enabling all Employee Portal options is right for your organization? Here is detailed information about each option to help you make an informed decision. 

  • Bring employee recognition to the forefront with real-time Cheers feed. Employees can visit Limeade Listening at any time to browse through their peers' recognition as well as "like" Cheers they find the most meaningful. 


Set cultural value tags based on your company’s value or mission statement. Your employees can then attach the value tags to Cheers they send to one another to highlight your cultural leaders.




User Management


  • How do I update a user’s permission?

    Super Admins and Admins can edit user permission by going to the User Management page in the Settings tab. From there, you can update individual permissions by simply using the Bulk Assign tool or by going into a user's Profile by clicking on the three dots to the right of their information. 


  • How do I upload bulk users?

    Organize all your employees’ names, roles, and email addresses in a .csv list (template provided by your Customer Success contact or our Support Team, or created yourself by exporting your user list) and, once completed, send it to our Support team here. The data will be uploaded to Limeade Listening in just a few business days.

    Just want to update your users' Attribute information? Follow the instructions in this article.

    Need to deactivate a large number of users? Send us a .csv with the previous users' email addresses, first names, and last names in separate columns. Once completed, send it to our Support team here. The data will be uploaded to Limeade Listening in just a few business days.

    You can also integrate Limeade Listening with Azure Active Directory or your existing HRIS system to update and delete users automatically as your workforce changes.  




  • How do I extend or close a current survey?

    Sometimes you will need to extend the length of a survey or close it early if it is a national holiday, if you need more time to collect feedback, or you just want to wait longer before asking another survey. To extend a current survey, click on the three dots to the right of the survey and select the Extend button. This will extend the period by 1 week. Click it multiple times to extend the survey for multiple weeks. To close the current survey, all you have to do is click the three dots to the right of the active survey that you want to close early and select Close. Be careful though, once you close it, you cannot reopen it.


  • When do survey reminder emails go out?

    Note that all pulses go out on Wednesday at 10 am local time by default; below is the detailed schedule of Survey Reminders based on different survey frequency. 

Pulse Surveys

  • Every week
    • Survey: Wednesday at 10:00 am
    • Reminder: The following Monday at 10:00 am
    • Example: Survey arrives on Wednesday, May 3rd, reminder arrives on Monday, May 8th. The next survey is delivered on Wednesday, May 10th. 
  • Every other week
    • Survey: Wednesday at 10:00 am
    • Reminder: The next Wednesday at 10:00 am
    • Second reminder: The second Monday at 10:00 am
    • Example: Survey arrives on Wednesday, May 3rd, the first reminder arrives on Wednesday, May 10th, the second reminder
  • Every four weeks
    • Survey: Wednesday at 10:00 am
    • First reminder: Two Wednesdays later at 10:00 am
    • Second reminder: The fourth Monday at 10:00 am
    • Example: Survey arrives on Wednesday, May 3rd, the first reminder arrives on Wednesday, May 17th, the second reminder is sent on Monday, May 29th. The next survey is delivered on Wednesday, May 31st.

Flexible Surveys

  • Survey Duration: 1-3 weekdays
    • Reminder: None
  • Survey Duration: 4-9 weekdays
    • Reminder: 2 weekdays before the close date
  • Survey Duration: 10-14 weekdays
    • First reminder: 5 weekdays after the survey is sent out
    • Second reminder: 2 weekdays before the close date
  • Survey Duration: 15-19 weekdays
    • First reminder: 7 weekdays after the survey is sent out
    • Second reminder: 2 weekdays before the close date
  • Survey Duration: 20+ weekdays
    • First reminder: 10 weekdays after the survey is sent out
    • Second reminder: 2 weekdays before the close date


  • Can I send more than one question at a time? 

    You can only send one Pulse Survey at a time, but you can send up to 100 questions in a Flexible Survey. You can have multiple Flexible Surveys open at once and can send them out on any day at any time.


  • When do new hires receive their first Engage survey?

    The Onboard (non-anonymous) surveys are sent out after the new hire's first, second, fourth, and twelfth weeks on the job and will receive any Flexible Surveys sent out to the entire organization, their assigned Saved Group(s), or to them as an individual. New hires will get their first Pulse Survey delivered on the Wednesday of their sixth week but will get any Flexible Surveys sent to your organization, their assigned Saved Group(s), or to them as an individual. Read more about these two types of surveys.


Admin Permission


  • Can an Admin delete a Cheers sent, Suggestion submitted, or Response submitted?

    In short, Admin cannot delete anything from Limeade Listening. If there is a Suggestion, Cheers, or Comment/Note that is inappropriate or offensive in any way, Admins can hide it from the Employee Portal immediately from their admin dashboard by clicking on the lock icon. However, be sure to follow up with the person who posted it individually and explain your reason behind the action.  Note that Responses are only visible to Admins, go to Admin Dashboard → Share → Create Report to hide responses from the Shareback Report before you sharing with employees.


  • How can I tell if an employee has set their password?

    In order to fully protect the anonymity of respondents and their individual behaviors, administrators are not able to view this by employee. However, Admins can send a reminder to those people who may have missed their invite and have not signed up yet. Just click Send Reminders to trigger an email as a friendly reminder to these users to set their Limeade Listening passwords so they can respond to surveys, give anonymous Suggestions, and send Cheers.  


  • How can I turn off Suggestions?

    You cannot turn off Suggestions, but you can hide Suggestions from the Employee Portal in Limeade Listening so your employees will not be able to view Suggestions in real-time. Go to the Employee Portal page in the Platform section of the Settings tab. Uncheck the first option: "Stream anonymous Suggestions, initiatives, and Wins to a real-time feed for employees to stay up to date with what is going on in Limeade Listening." This way, your employees will not be able to see all Suggestions, just the ones that you’ve determined are In Progress or that have been added as Wins.  


Exports & Analytics


  • How can I export the survey results?

    If you only want to export results for a specific Pulse Survey, go to the Engage Admin Dashboard and click Share on the left sidebar. If you want to export results for a specific Flexible Survey, open the Flexible Survey in the Engage Admin Dashboard in the Responses page, then click on the Export button. To export the results for all surveys, visit the All Surveys page in the Share tab and click on the top right corner where Export All is located. Then check the Pulse Stats and Responses options to have all historical survey results downloaded as an Excel file.


  • How do I export all Cheers? Or an individual’s Cheers?

    Super Admins and Admins can export Cheers for Peers by going to the Downloads page in the Share tab and choosing Cheers for Peers to export all historical Cheers in Excel format. Read more.

    You can also go to the Feed page in the Cheers tab to export Cheers by time period. Group Admins can still export Engage data, by the survey, for their Saved Group(s) in the Downloads page in the Share tab. You cannot export an individual’s Cheers specifically but would be able to filter this, if needed, from the resulting spreadsheet export noted above.  


  • Where can I see my happiness trend over a period of time? 

    Click on the Happiness Monitor Progress Plan in the Progress Plans tab Happiness Trend. From there, you can see Happiness Trends by survey period and which Attributes are scoring better than others. 


  • How can I pull Limeade Listening data into my own visualization software? 

    Gain direct access to your employee data with Limeade Listening API, which brings employee responses, Cheers, Private Messages, and more into your own visualization software or existing dashboards. If you are a Super Admin, you can generate a new API key by going to Settings → Integrations → API Integration. 


Terminology Explained


  • What is a Win? 

    Once you have sent out one Limeade Listening survey, gotten some feedback, and taken action, you can add a Win. You can add a Win for both survey Responses and Suggestions, but Suggestions are the most common Wins since the employee is directly suggesting that some action should take place. Click 
    here to learn how to add a Win. 


  • What’s the difference between an ‘Admin Only' and a ‘Shared' comment/note?

    Comments/Notes are Shared by default, which will appear on the share back reports, and are posted to the Employee Portal if commenting is enabled.

    Use the drop-down menu to switch the comment to Admin Only if you wish to have a private conversation with other admins to collaborate on the feedback, without employees seeing the dialog behind the scenes. Admin Only comments/notes only live on the admin dashboard and are only visible to other admins who can view the Suggestion or Response you are commenting/noting on. They do not appear on Shareback reports or in the Employee Portal. Read 
    this article to learn more.  


  • What is Retention?

    Limeade Listening offers Engage to help keep employees engaged throughout their entire lifecycle at your organization through anonymous pulse surveys and coaching opportunities. But we also have Retention to help you understand exactly why employees are leaving and give you the information you need to improve retention of those crucial top performers. If you joined Limeade Listening before June 2017, you have the opportunity to enter exit data for your deactivated Limeade Listening users to get immediate attrition insights. Talk to our Support team if you need help importing exit data manually.  

  • What is the Employee Portal? 

    The Employee Portal streams anonymous Suggestions, Wins Board initiatives, and Wins to the dashboard for employees to stay up to date with what is going on in Limeade Listening. It is also where employee are able to respond to surveys. To fully empower employees and get the most out of Limeade Listening, we recommend enabling the entire suite of employee-focused functionality. However, admins can customize the module in Settings → Platform→ Employee Portal 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.