How to View Survey Results

This article will show you how to view the results for our new surveys. Interested in how to create these surveys? Check out how to create our new Flexible Surveys here!

Collecting feedback from your employees is the first step to improving your work culture. The second step is understanding the feedback you receive.

Once you send a survey out to your employees, you can review the feedback in real-time as it flows in on a survey by survey basis.

  1. Go to Survey Responses on your left-side toolbar
  2. Select which survey you wish to review
    • The surveys with the green dot are active (still currently collecting responses)
    • The surveys listed below are closed (finished collecting responses)
  3. Click into an individual survey

Results Summary Page of a Flexible Survey

In the Survey Reponses view of a Flexible Survey, you have access to an abundance of data about a survey's results.

In the Survey details section, you will automatically be shown who the survey was sent to, how many users it was sent to, and how long the survey was open.

You can view more details about the survey by clicking on the arrow in the top corner of the Survey details section. This will show you how many questions are in the survey, how many question Categories were in the survey, and if you set up the Flexible Survey to repeat.

Segment and Category Breakdown

In the Participation section, you can see an overview of which Segments had the highest and lowest response rate. To see a full list of all of your Segments' response rates, click on the See all button in the top corner of the Participation section. Please note that a Segment must have at least 5 users in it to be able to show any participation data.

You can quickly identify the strongest and weakest Categories from your survey's results. To see a full list of the strongest and weakest Categories, click on the See all button in the top corner of the Categories section. Please note that if the Flexible Survey you are looking at does not have any Categorized questions or has questions from only one Category, you will only be shown the Segments section instead of the Categories section.

If you want to take it a step further, you can identify which Segments scored the highest in each of these Categories and which Segments have the most opportunity for improvement by clicking on the arrows to the right of each of the Categories. This immediately gives you areas to focus on based on a survey's results.

Question Breakdown

In the Questions section for Flexible Surveys, you can scan through the list of questions from the survey and easily identify which questions scored above and below the Industry and Overall benchmarks. Choose between which benchmark you want to compare with using the dropdown menu at the top of the Questions section.

If you want to see the graphs, pie charts, and word clouds for all of the questions in a Flexible Survey all at once, click on the graph button in the top corner of the Questionsection. You can switch back to the list view at any time by clicking on the list button.

Individual Question Page

Since Pulse Surveys only have one question, when you click on a Pulse Survey, you will automatically be taken to the individual question page. The Pulse Survey results summary page will also include the Survey detailsParticipation, and Segments sections. 

If you want to see more details about a specific question in one of your Flexible Surveys, you can access the individual question page for any of the questions in the survey by clicking on the question you are interested in seeing more information on.

This is the page where you can take immediate action on specific responses with Private Messages, Notes, Comments, Tags, and setting the status of a Response to add it to the Wins Board.

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