Troubleshoot Lost Surveys

There are a number of problems that can lead to employees not receiving their Limeade Listening surveys. It could be from deliverability issues, your company's spam filter, or an incorrect email address. Here are some of the most common problems related to lost surveys and how to resolve them.


Correct an email address


It sounds obvious, but you would be surprised how easy it is to mistype an email address! And if the address is not accurate, then we cannot deliver the survey to the employee. If an employee reports they have not received their Limeade Listening survey, your local Limeade Listening Admin should be the first line of defense to rule out or confirm an email address typo or mismatch.


  1. Admins should go to the User Management page in the Settings tab in your Admin View to verify the employee's email address. 

  2. Find the user whose information you need to update in the list, click on the three dots to the right of their information, and select Profile.



  3. In the user's Profile, click on the edit pencil icon button in the Work Information section, update the user's email address, and click on the Save button.



If you are an Admin and have verified the email address is indeed correct in Limeade Listening, keep on reading for more troubleshooting techniques.


Check your company's spam filter settings


Spam filters usually do a great job of keeping our email inboxes clear of clutter. However, sometimes they work against us and keep important emails from being delivered. Learn how to add Limeade Listening to your safe-sender list to avoid sending Limeade Listening emails to your spam box. 


Resend a lost survey


In some cases, the employee is in fact receiving the Limeade Listening emails, but they have deleted the email or it has gotten buried in their email inbox. We have all had it happen to us. Fortunately, we have just the tool for sending lost survey links if your employees happen to lose their survey email.


Simply go to the response check page and enter the employee's email address into the space provided. Once you have done that, they will automatically receive an email prompting them to fill out that week's survey. 



Contact us


And if all of this fails, open the Help window from your Limeade Listening Admin View to reach out to our Support team or click on this link.

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