Manage Questions with the Content Library

Need some help figuring out what questions you have already asked or want to determine what questions to ask next? The Content Library is one centralized location where you can browse and manage all of our Question Bank questions, your Custom Questions, and our Flexible Survey templates.

Questions

All of our Question Bank questions and your Custom Questions added after the Content Library launched are shown in the Questions tab of your organization's Content Library, making it easier for you to discover what questions are currently available to ask.

View questions

Filtering questions

Do you have an approximate idea of what you would like to ask your users, but need some help to determine exactly what to ask? There are three ways to filter your data: Source, Category, and Type.

Choose from showing TINYpulse questions or Custom Questions with Source.

Choose from showing a single Category's questions or any combination of Categories' questions.

Choose from showing a single Type of question (Scale, Boolean, Multiple Choice, or Open Text) or any combination of Types of questions.

Sorting questions

Want to change how the questions are sorted? Click on any of the headers above the question information to re-sort the questions in ascending order and again to choose descending order.

Searching for questions

Looking for a particular question? Use the search bar to find a word or phrase from a question.

Edit questions

The wording of our questions may not be perfect for every organization. You can easily change the language or words of a question, without altering the meaning by clicking on the three dots and Edit to the right of a question or by clicking on the pencil icon in after selecting a question. This is a good option if you want to provide a translation for any non-English speaking staff, adjust to Queen's English, or substitute your organization's name for "organization".

In the edit page, you can update the wording of the question, add Additional Details, or change the rating labels.

After you have edited a question, you are always able to change it back to our default question by clicking on the Restore original question button in the Edit page.

Add questions

You may love that we handle all of the planning, thinking, and delivery of Pulses for your users. At the same time, we understand that organizations encounter atypical situations like management changes, a move in location, etc. and would like to ask a customized question that pertains to these situations. Customized questions can also allow you to address your organization's culture specifically, as each organization will have its own unique cultural identity that may need particular questions to assess changes over time.

To add a Custom Question to your organization's Content Library, click on the Add Custom Question button in the top right corner in the Questions tab.

Then, all you need to do is create your Custom Question, and it will be added to the list of questions in your organization's Content Library! You will still want to go to the Survey Schedule page to ask it.

You can also remove any Custom Question from your organization's Content Library by clicking on the three dots and Edit to the right of a question or by clicking on the trash bin after selecting a question.

Templates

TINYpulse is loaded with several survey templates designed for specific purposes, such as gauging manager effectiveness, diversity in the workplace, mergers and acquisitions, and more. You can view and schedule these templates in the Content Library in addition to when you are in the Create a survey page in the Survey Schedule page.

If you find a survey template that you would like to use for a Flexible Survey, either click on the three dots to the right of the question and select Schedule or, after selecting a template, click on the Schedule button in the top right corner.

FAQ

Can I schedule a Pulse Survey from the Content Library page?

Not yet! At this time, you are only able to schedule Flexible Surveys from the Templates tab.

Are Custom Questions automatically saved to the Content Library?

Yes, any Custom Questions that you create in the Survey Schedule page will automatically be added to your organization's Content Library. Unfortunately, any Custom Questions created by your organization before the Content Library was launched will not be added to it.

Can I create or edit a template on the Content Library page?

You are not currently able to create Flexible Survey templates. You cannot edit a template from the Content Library page, however, you are able to edit TINYpulse-created templates (excluding our PEAK Assessment) when you are creating a Flexible Survey.

Can I delete TINYpulse created questions or templates?

You are not able to delete a TINYpulse question or template. You cannot edit a TINYpulse template. You CAN edit a TINYpulse question; this will bring you directly to the “Edit question” flow for that question, and once you save the question it will have an “edited” tag next to it in the content library.

How is the Average Participation of a question calculated?

It is the average response rate of that question for your organization. If your organization has never asked a particular question, there will be no response rate data for it. If you have asked a question multiple times, it will show the average response rate from all of the times it was previously asked.

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