Everyone loves getting recognized for their work. It is actually a critical component to employee happiness and long term engagement at an organization. If you are looking to give your recognition program a little boost, the TINYgiftcard feature might be exactly what you are looking for.
TINYgiftcards are Cheers that also include a monetary reward redeemable through Tango Card. You need Admin or Super Admin permission to enable the feature, deposit money into your Rewards Bank, and give permissions to TINYpulse users to send them.
Anyone can receive a TINYgiftcard, but you must satisfy these two requirements in order to send one:
Belong to an organization that has enabled TINYgiftcard
Belong to a role in TINYpule Engage that allows you to send a TINYgiftcard
Contact your friendly TINYpulse administrator at your company if you are unsure about either of these items or if you are looking for how to set permissions by role, go here.
Send a TINYgiftcard
If you satisfy both of the prerequisites, you will be able to see the Include a TINYgiftcard option when you are sending a Cheer. If you do not see it, then you do not have access to it, so please reach out to your administrator for more information.
Here is the step by step process for sending a TINYgiftcard:
Go to the TINYpulse web app, and navigate to wherever you prefer to Send Cheers from.
Enter the Cheers recipient, enter your message, and attach an optional photo or GIF as you usually would.
Click Include a TINYgiftcard and enter the amount you would like to send.
Check with your administrators to see if there is a recommended or approved amount for each TINYgift at your organization.
Amounts are displayed and sent in the currency selected by your administrator.
If your company is multi-national, you may be able to select the currency of the TINYgiftcard. Click the dropdown menu if it is available to adjust the currency (this first needs to be enabled by administrators).
Click Send to finish.
The recipient will now get an email to notify them of the Cheer and a separate email with information about how to redeem their TINYgiftcard on the Tango Card website. A full list of Tango Card merchants can be viewed in the Tango Card Reward Catalog.
All transactions are final
Please note that all TINYgiftcards which are sent, are final. TINYgiftcards sent in error cannot be canceled or revoked except in extreme cases. If you feel as though you fall into this category, reach out to our Support team, and we will work with Tango Card to see if there is any possibility of canceling the card.
But neither TINYpulse nor Tango Card guarantees that funds can be returned to your rewards bank so send with caution!
If you have any questions about Tango Card, feel free to reach out to our TINYpulse Support team by clicking on this link or look over the Tango Card FAQ website.
Whitelist Tango Card
Since TINYgiftcards are powered by Tango Card, you will want to make sure to whitelist the email address that the gift card links are sent from. This will ensure that you and your users are able to receive and redeem the gift cards that are you are sent. To do this, please follow the instructions in our How to Whitelist Emails from TINYpulse article, but substitute firstname.lastname@example.org for email@example.com.
Troubleshooting lost emails
If you or another user is not receiving the Tango Card email that accompanies a Cheers with a TINYgiftcard, let us know by reaching out to our Support team and we will be happy to help you by resending the email. To help speed up the process, please make sure to whitelist firstname.lastname@example.org before reaching out to us.