FAQ

Administrator Permissions

• Can an Admin delete a Cheers sent, Suggestion submitted or Response submitted?
• How can I tell if an employee has set their password?
• How can I turn off Suggestions?

Exports and Analytics

• How can I export the survey results?
• How do I export all Cheers? Or an Individual’s Cheers?
• How can I pull Limeade Listening data into my own visualization software?

Surveys

• How do I update or change my Response for a survey?
• How do I extend or close a current survey?
• When do survey reminder emails go out?
• Where do I update the questions that go out?
• Can I send more than one question at a time?

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Password and Security

• Do I have to set my password?
• Where do I log in to my account?
• Will my session expire after a certain time period?
• What happens if I lose my password?

Terminology Explained

• What is a Win?
• What is the difference between an ‘Admin Only' and a ‘Shared' comment/note?
• What is Retention?
• What is the Employee Portal?

Limeade Listening Communications

• How do I unsubscribe from emails?
• Where are surveys delivered?

Quarterly Business Reviews (QBR)

• Quarterly Business Review (QBR) Guide

User Management

• How do I update a user’s permission?
• How do I add a new Position Title?
• How do I upload bulk users?

Technical Documentation

• Limeade Listening API
• Supported Browsers