When do survey reminder emails go out?

Note that all Pulse Surveys go out on Wednesday at 10 am local time by default; below is the detailed schedule of Survey Reminders based on different survey frequencies.


Pulse Surveys

  • Every week 
    • Survey: Wednesday at 10:00 am
    • Reminder: The following Monday at 10:00 am
    • Example: Survey arrives on Wednesday, May 3rd, reminder arrives on Monday, May 8th. The next survey is delivered on Wednesday, May 10th. 
  • Every other week 
    • Survey: Wednesday at 10:00 am
    • Reminder: The next Wednesday at 10:00 am
    • Second reminder: The second Monday at 10:00 am
    • Example: Survey arrives on Wednesday, May 3rd, the first reminder arrives on Wednesday, May 10th, the second reminder is sent on Monday, May 15th. The next survey is delivered on Wednesday, May 17th. 
  • Every fourth week
    • Survey: Wednesday at 10:00 am
    • First reminder: Two Wednesdays later at 10:00 am
    • Second reminder: The fourth Monday at 10:00 am
    • Example: Survey arrives on Wednesday, May 3rd, the first reminder arrives on Wednesday, May 17th, the second reminder is sent on Monday, May 29th. The next survey is delivered on Wednesday, May 31st.

Flexible Surveys

  • Survey Duration: 1-3 weekdays
    • Reminder: None
  • Survey Duration: 4-9 weekdays
    • Reminder: 2 weekdays before the close date
  • Survey Duration: 10-14 weekdays
    • First reminder: 5 weekdays before the close date
    • Second reminder: 2 weekdays before the close date
  • Survey Duration: 15-19 weekdays
    • First reminder: 7 weekdays before the close date
    • Second reminder: 2 weekdays before the close date
  • Survey Duration: 20+ weekdays
    • First reminder: 10 weekdays before the close date
    • Second reminder: 2 weekdays before the close date

Manual Survey Reminders

Want to send out a survey reminder in addition to the automated Flexible Survey reminders? Click on the three dots to the right of an active Flexible Survey or go to the Participation page for any active Flexible Survey and select Send Reminders. 

Interested in learning more about manual survey reminders? Click here!

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