Collecting employee feedback via pulse surveys is the first step towards better employee engagement. The second step is understanding trends to help you take action.
TINYpulse is full of insightful charts and graphs to help you identify patterns and create action plans, and the Hierarchy is one of the most useful tools to understand trends by department and manager.
This tool gives you a default hierarchical view of recognition insights and pulse responses using employee-manager relationships. With the Hierarchy view, you have the freedom to organize employees into segments in a different way, perhaps by location or job function, for a secondary view of results.
View insights by department
The Hierarchy automatically populates if you have established manager-employee relationships in TINYpulse. If you have not set these up, skip to the next section in the article to learn how to set them up.
Visit the Hierarchy by logging in to TINYpulse and going to Reports -> Hierarchy. Administrators have full access to this view, which starts at the top with your CEO or President, and can be drilled into by clicking on any card.
Manager cards have information like the current TINYpulse score, the number of suggestions given by the team, and Cheers sent and received by the team in the past 30 days. You can also view the average Onboard score by team to see which groups are getting off to a great start and which ones need to improve the new-hire experience. Click on any manager card to drill down and view statistics by team.
Alternatively, switch to the Responses tab to view quantitative and qualitative Engage pulse feedback by department and manager. Response data is only shown if the manager has five direct reports or more to protect the anonymity of the respondent.
The results of the current TINYpulse question (both company and segment pulse) are available here and if a team's score seems particularly low, open a dialog with the respondent via private message to better understand how they're feeling and why.
Establish manager-employee relationships
In order for the Hierarchy to be useful, employees need to have a manager associated with their TINYpulse account. This does not give the managers themselves any additional info or compromise anonymity in any way, so there are no negative implications for adding this info.
A yellow banner appears on both the Organization Health report and the Hierarchy pages if any employees are missing manager info. Click on the banner for a one-sheet page where you can quickly add this attribute.
And once you are done, just save your changes and your Hierarchy will now be beautifully populated!