How to Submit Feedback Through Slack

Having trouble keeping track of your Limeade Listening survey emails? Do you ever want to send a colleague a cheers but don't feel like taking the time to log in to Limeade Listening? If Slack is an everyday necessity for you, we have good news!

The Limeade Listening-bot for Slack notifies you when you have a new survey ready and lets you respond directly in the app. You can also send cheers and submit anonymous suggestions without having to find a Limeade Listening email or open a new tab in your browser.

If your administrator has already connected Limeade Listening with Slack, your Limeade Listening surveys will be delivered by email, along with a Slack notification from the Limeade Listening-bot in Slack. Continue reading to learn how to use Limeade Listening's integration with Slack.

Respond to your Limeade Listening survey in Slack

Answering a Limeade Listening survey is simple, but being able to respond in Slack is one of the easiest and quickest methods available. Here is a quick run down to get you started:

Scale, boolean, and multiple-choice questions

  1. Wait for a ping from the Limeade Listening-bot with your next survey or type in "survey" to see if you have any open surveys you need to respond to.
  2. If you want to respond in Slack, click on the Respond in Slack button. If you would rather respond in Limeade Listening, click on the Response in web app button.
  3. Select your response from the dropdown list for scale, boolean, or multiple-choice questions (open text questions understandably do not come with a list of options).

  4. Making your selection is the first step, but you still have to explain why you gave that response. Just as in the Limeade Listening app, additional detail is not required, but it's good practice to provide qualitative feedback. You can type in your additional feedback below your scale, boolean, or multiple-choice response.
  5. Click on the Submit button and you're done!

Open text questions

If your next question is open text (e.g. "What is something new we should try in the next three months in order to better serve our customers?"), simply follow steps 1 and 2 from above to receive the Slack pop-up allowing you to submit your response. Then, enter the text for your response, click on the Submit button, and you're done!

Flexible Surveys

If the survey you are being asked to respond to is a flexible survey with multiple questions, just follow steps 1 and 2 from above to receive the Slack pop-up allowing you to submit your response. Flexible surveys can be a combination of any type of question, so use the dropdown selection and open text response boxes to fill out your survey. 

Once you have answered all of the questions on a page, click on the Next button. 

Your answers will be saved for every page you complete, both in Slack and in Limeade Listening, just make sure to click on the Next button when you finish a page, otherwise, your responses will not be saved. 

Your saved responses will not be submitted unless you click on the Submit button, so when you are finished with your survey, click on the Submit button and you're done! 

Send cheers and give suggestions

Limeade Listening is an application that can be used daily. With so many different channels for giving feedback on the fly, like through the mobile app or with the Google Chrome plug-in, the Limeade Listening-bot in Slack might be the most convenient app yet. You already use Slack throughout the workday, so why not quickly and easily submit an anonymous suggestion or send a few cheers to give others the recognition they've earned? 


If you already have the Limeade Listening-bot in your app list, simply click on it. If it is not visible in your apps list, but you know your organization has integrated Limeade Listening with Slack, click on the "+" symbol next to Apps and search "Limeade Listening". Once the Limeade Listening app has appeared, click on the View button (please make sure it is the "Limeade Listening" application with the description that starts with "Respond to pulse surveys").

In the limeade listening-bot, you will see your active surveys and the options to send a cheers and give a suggestion. 

To send a cheers, click on the Send a Cheers button. 

You will then be able to send a cheers to anyone else in your organization whose email address in Slack matches their email in Limeade Listening. If your organization has value tags setup, select one or more value tags to add to the cheers. You can also choose to hide your cheers from the Cheers Feed or make it anonymous after in the Sharing options section. 

Anonymous suggestions

Now that you know how to respond to your Limeade Listening survey and send cheers through Slack, you can probably figure out how to submit a suggestion. Simply click on the Give a Suggestion button and fill out your suggestion! Want to share it with only your admins and not with other employees? Click on the Share with admins only checkbox before you send in your suggestion.

Join in the conversation

If your Limeade Listening administrator has enabled the Wins feed and Cheers feed, you can view all anonymous suggestions, Limeade Listening initiatives in progress, wins, and cheers within Slack. (Not sure what this means? Start here). 

Additionally, you can post comments on these items in a thread and they'll be recorded in Limeade Listening so the conversation is available to everyone, everywhere. This works vice versa as well. Post a comment in Limeade Listening and it will also be posted to the thread in Slack. 

Comment here...

...and it is also posted here. 

Our commitment to anonymity

Limeade Listening is 100% committed to employee anonymity. Your trust is important to us, and we truly care about opening lines of communication between employees and leaders. We can assure you your anonymity when responding to anonymous surveys and submitting suggestions through Slack is guaranteed. Responses and anonymous suggestions are encrypted before being transmitted from Slack to Limeade Listening via web API. Also, administrators of Slack do not have access to view direct messages between you and the Limeade Listening-bot so your anonymity is 100% guaranteed. 

Learn more about our commitment to anonymity.

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