Auditing your account is no fun. Believe us, we know. That is why we have made viewing and updating all of your account information easy by putting it in one central location. Just go to Users and Settings by clicking the icon in the upper right of your screen and navigate to Account.
Get an overview of your subscription
From Users and Settings -> Account, select the Billing Information option to view information about your subscription. On this page, you will see all kinds of information like which plan you have subscribed to, your payment frequency, renewal date, pricing, and more.
Continuing down this page, you will find the Billing Activities section where you will see a full list of transactions with TINYpulse. Please reach out to firstname.lastname@example.org if you have any questions about what you see.
Click on the Invoice button to view, download, or print a past invoice.
How to find your W-9
Do you need a W-9 form from TINYpulse for your taxes? If you have Super Admin access to Engage, you can find it by going to Users and Settings -> Account -> Billing Information and clicking on the “View Invoice” button next to one of your invoices. A PDF of our W-9 is available for download in the top right-hand corner of your invoice.
Add more seats
Have you reached or are close to reaching your user limit for your account? If you would like to add more user seats, please contact email@example.com or your Customer Success contact so that they can work with you to add more user seats to your account.
Update your credit card information
Please send us an email at firstname.lastname@example.org if you need to update your card and we would be happy to help.
Cancel your TINYpulse subscription
If you decide that TINYpulse is no longer a solution for you, we are sad to see you go and we would love to work on a way to make TINYpulse a better experience. Please reach out to your Customer Success contact, send us an email at email@example.com, or open the chat window from the administrator dashboard to reach someone from the TINYpulse team directly to discuss further.