Attribute labels can disappear if you have:
- Less than 5 users who are receiving Engage Surveys in all of your Primary Attribute sub-categories.
- Between 1-4 users who are not assigned to a sub-category in your Primary Attribute (The cell is empty/blank in Settings > User Management).
To have your Primary Attribute labels show up again, you will want to make sure that all of your Attribute sub-categories meet our 5-user minimum by having either 0 or more than 5 users who are not assigned to a Primary Attribute. Once you have made this change, your next survey should have the Primary Attribute labels on the Responses again.
To have your Primary Attribute labels populate for your current or historical surveys, we would need to backfill your Primary Attribute data (all of your historical data will be realigned with your current Attribute settings).
If you would like to have your Primary Attribute data backfilled or want to have us look into why your Primary Attribute labels have disappeared, please reach out to our Support team.