Since culture can be specific to departments, locations, tenure, and more, TINYpulse Engage gives you the ability to create segments and filters within your account to see pulse specific groups of employees and slice and dice results accordingly.
Segments vs. Filters
Administrators can view data in two ways with Engage; by segment and by filter. Before you get started, be sure to understand the purpose of each.
Segments are the primary way to categorize your workforce. If you could only break your employees down in one way, how would you do it? By location? By department? By employment status? A combination of factors? You will have to make this decision yourself but once you do, you will be able to see TINYpulse Engage survey results for your entire company or by each individual segment.
For example, if you have multiple locations, you can group all the employees in New York, Shanghai, and London into separate segments. Then you can easily see your overall happiness results filtered by office location. Of course, you can segment your workforce in any way that you would like, but whatever you decide, it will help to pinpoint specific areas of your company that are high-performing, exhibit opportunities for improvement, or have specific needs.
Please note that for anonymity reasons, each segment must have at least five users in the segment. The segment cannot be created if less than five users are added.
Lastly, employees can only belong to one segment. Want to break down employees by additional characteristics? Keep reading because filters are for you.
Filters let administrators further categorize employees. Filters are limitless and employees can belong to more than one. Some examples of filters you can create include high performers, low performers, gender, tenure with the company, role, etc. Create filters according to the characteristics and categorizations that are most important to you. Want to view the overall happiness scores of your highest-performing employees? How about viewing quantitative data by female responders in your office? Just create a filter and you are good to go!
Create and assign employees to segments
Now that you know the difference between segments and filters, it looks like you are ready to get started!
Create a segment in the Users and Settings -> Groups page. Just enter the name and click Add Segment. You can also view the number of members, update the name, or delete a segment if you do not need it any longer.
Assign employees to a segment
After creating segments, administrators can add employees by proceeding to the People page in Settings. Select the appropriate segment for each user using the dropdown list to the right of their name. Once you select the appropriate segment, the user will be updated automatically. For bulk segment assignment, you can send us a spreadsheet for a quick upload or assign the segment when inviting new employees to TINYpulse.
Create and manage filters
Similar to segments, filters allow you to further organize members by characteristics. To access and manage filters, go to the Settings -> Groups tab and create them the same way you did for segments. Create the filter, then go to the People page to assign employees a filter. Employees can only be added to one segment, but as many filters as you want.
Send pulses to specific segments
We do not have to tell you it is important to pulse your entire organization. Understanding how employees are feeling and getting a picture of the overall health of your organization's culture is invaluable. But it is also important to collect targeted feedback from certain locations and workgroups, and that is where pulsing by segment comes in. In addition to the main Engage pulse question, you can also send additional pulses to your segments.
Learn more about segment pulsing in detail.
View responses by segment and filter
Once users are assigned to a segment and/or a filter, you can select and view data in a more sophisticated way using the drop-down selection for each question in the Survey Responses tab and in the left panel of the Suggestions and Cheers tabs. Choose the desired segments, filters, and boom, you are done. You can also filter by segment with Visualize as well.
Note: To protect anonymity, when a user is assigned to a particular segment is changed from one segment to another, their past responses will remain with the original segment. Their responses will only be included in the new segment for all surveys going forward, but will not be moved retroactively unless you reach out to your Customer Success contact or to firstname.lastname@example.org who can backfill your segment data for you.
Viewing data by segment allows you to view both the quantitative and qualitative survey responses, graphs, numbered responses, and additional feedback. You can also view suggestions, Cheers, and Visualize data by segment. Selecting multiple segments will allow you to see the combined results from the chosen segments.
Viewing survey responses by filter only displays quantitative results and you will not be able to see the qualitative data to protect the anonymity of the responders. Responses viewed by filter will display the average response score and response rate only, without the histogram or additional feedback. However, the quantitative data is still useful to track certain factors by demographic, like happiness. Filters can only be used to narrow the results - selecting multiple filters allows you to see the results from users who match all of the selected filters.
You can see how segments compare against one another by clicking on the See all button in the Top Segments area of your pulse results dashboard or by going to Reports and clicking on the Segments tab. Change the TINYpulse for the week of... dropdown menu to see different periods in time and different questions, or use the filter on the left to see just certain segments.