Deliverability issues are no fun for anyone. We use an email server client that can sometimes be filtered by some companies' IT departments, which prevents our emails from getting to your employees (albeit very infrequently). Following these steps will ensure that you will never have to worry about TINYpulse emails ending up in your junk folder. Be sure to share this post with your team to make sure they are receiving their weekly TINYpulse surveys.
Add a safe sender in Gmail
- From your inbox, click on your Google navigation menu on the top of the screen and select Contacts.
- On the Contacts page, click the Create Contact button and enter the address happiness@TINYpulse.com.
Add a safe sender in Outlook 2010
- In Outlook 2010, under Home, click on the Junk drop-down.
- Select Junk E-mail Protection.
- The pop-up will have three sections. Click Safe Domains.
- Enter "tinypulse.com" in the box.
- Click OK to finish.
Adding a Safe Sender in Outlook 2003-2007
- In Outlook 2003-2007, under Home, click on the Junk drop-down.
- Select Junk E-mail Options.
- Click on the tab for Safe Domains and click Add.
- Enter firstname.lastname@example.org in the pop-up and click OK.
If the safe sender precautions above didn't work, your IT department can whitelist TINYpulse on the email server. Be warned, you may want to copy and paste the info into an email for your IT department to take care of if you don't have admins access to your company's email client.
- Add our email@example.com email to your safe list as per the instructions above.
- Add the following Mandrill App IP address to your safe list (that's the email server that we use to send the surveys): 126.96.36.199
Hopefully the information above solves your deliverability issues. If you still continue to have problems, either email your assigned Customer Success contact or Support at firstname.lastname@example.org.
TINYpulse Email Outreach Policy
TINYpulse will never:
- Send survey or transactional emails to people who do not explicitly have a TINYpulse account. For example, if your organization has 1000 employees but only 300 of them have a TINYpulse account, only those 300 will ever receive TINYpulse surveys, reminders, admin summaries, etc.
- Use a company's domain for widespread email marketing. Marketing materials are only ever sent to people who have explicitly signed up to receive them.
Please let us know if you or anyone at your organization believes you've received a TINYpulse email in error so we can look into it. Just send an email to email@example.com and we'll get back to you within one business day.