The default page when opening the TINYpulse Engage dashboard gives you an overview of the current pulse survey results. It's designed to give you a high level overview of the feedback you've received via Engage for the most recent survey. Get a quick glance at the survey results, top responses, recent suggestions, and Cheers data grouped by survey.
Deep dive into responses, Cheers, and suggestions by using the horizontal navigation.
View Engage pulse survey responses
View results of anonymous pulse surveys on the Responses page. Change to another survey by clicking the arrow on the graph beside the title TINYpulse for the week of.... Both Company and Segment pulses appear in this same dropdown list to easily view any and all feedback.
All pulses contain a graph to give you a visual summary of your results (all question types, and even for custom questions).
Benchmarks are displayed once five responses are received. Your Average is a pretty obvious one, the Industry Benchmark is the average for other orgs in the same industry (change your industry setting in Users and Settings -> Account), and the Overall Benchmark is the average for all orgs using TINYpulse. Unfortunately, custom questions don't show Industry and Overall benchmarks since the question is unique to your organization.
Scroll down and you'll see a detailed view of all of the responses plus additional comments that were provided by the responder. Responses are order by time by default but you can use the filter to sort by high or low score.
Another cool trick is to use the search field to find responses which use certain key words. For example, your company is awesome and lets employees bring their dogs to work. You want to see if there are any responses referencing the dog policy, so you search for the word "dog" in search field. Any response containing that particular key word will be returned. There are hundreds of use cases for this such as 401k, bus pass, flex time, and on and on.
Last but certainly not least, use the filtering options in the top left to view results by certain demographics (Segment and Filter).
- Segment: The segment view allows admins to see full survey results for particular groups of employees. At least five active employees must belong to the segment in order to view responses by segment. Segments containing less than five active employees cannot be selected to protect employee anonymity.
- Filter: The filter view only allows admins to view the question average compared to the industry and overall benchmarks, as well as the response rate. Use this information to get a feel for how this group of employees responded without diving too deep. Since employees can belong to multiple filters, only high level results can be displayed and detailed responses are hidden to preserve employee anonymity.
If you want to learn more about segments and filters, this article should have what you need to become an expert.
Once you're looking at the data you want, you can send the responder a private message, add a comment to other admins, tag it, and post it to the Wall of Wins. View the linked articles for detailed information about each action.
Send a mass private message
Last but not least, the Responses page makes it easy for you send private messages to those employees who submitted a response without giving any qualitative feedback. Just click the text in the yellow banner at the top to initiate the dialog.
Cheers for Peers
Everyone loves Cheers. Seriously, they do. Go to the Cheers for Peers tab to see all the positivity that's being spread around your office. Like responses, you can search for keywords in the results, filter by segment and TINYpulse filter, and add tags.
Note that Cheers are not tied to a specific survey and you can narrow down results by time. The default shows all Cheers for the past 30 days, but you can filter by a custom date range to see Cheers for a week, a year, or whatever you need.
Apart from the LIVEpulse Cheers feed and integrated Slack Cheers channel, you can open a linkable Cheers feed from this page. Just click Open Cheers Feed in the top right corner of the page and a scrolling Cheers board will open up. Many companies have had some fun with this and have posted it to a designated TV at the office for everyone to take a moment to see.
The fourth tab on the admin dashboard is where you can view addiditional feedback from employees sent in suggestion form. The Suggestions tab functions like a combination of the responses and Cheers pages. View suggestions by time period, filter results by segment and TINYpulse filter, search for key words within results, and take action (tag, private message, add win).
One major difference has to do with comments. Now that LIVEpulse is available, employees can view suggestions from their mobile device or on the web if they've added a password to their account. They can vote on their favorite suggestions and even provide comments. Those comments they write appear on the admin dashboard as anonymous comments. Just click on any suggestion that has a Note to view employee anonymous comments and even respond with a comment of your own. Be aware that any comments you write on suggestions will appear in the LIVEpulse feed with your name attached since you're responding as an administrator with the voice of authority.
More on LIVEpulse here. You should really check it out. It's already included in your current subscription so why waste money and keep it turned off?